our Salon Policy
Our Salon Policy
At our salon, we prioritise the well-being and safety of both our staff and clients. Therefore, we reserve the right to refuse service to individuals who are behaving improperly, intoxicated, or whose health condition may compromise the service outcomes.
We maintain a zero-tolerance policy towards abusive behaviour, including aggression or threats made in person, over the phone, or in written communication.
Examples of threatening behaviour include:
Attempted or actual aggressive physical actions towards any member of staff.
The use of aggressive, threatening, or abusive language that intimidates or threatens staff members.
This policy extends throughout our premises and applies to all interactions related to the business of the salon. Instances of physical abuse will be reported to the authorities, and the individual will be barred from future appointments.
Satisfaction Guarantee
Your satisfaction is paramount to us, and all our services are performed by qualified stylists/therapists. Should you have any concerns during your treatment or experience a reaction within 24 hours after a service, please inform us in writing. (cs@ecovisionsalon.com )
We are committed to addressing any issues promptly, although we do not offer refunds for services rendered. It's essential to communicate any concerns before leaving the salon, as we cannot be held responsible once you've departed.
Health History
For your safety and comfort, please inform our specialists of any allergies, physical conditions, disabilities, or pregnancy before your treatment. If you experience discomfort during the service, please alert your stylist/therapist immediately.
Booking Policies
To ensure a smooth experience for everyone, we require all bookings to have a debit card registered with the salon. Late arrivals exceeding 15 minutes will result in rescheduling and incur a £20 late fee charged to the registered card.
We understand emergencies occur. Therefore, we ask for at least 24 hours' notice for cancellations or rescheduling. Same-day cancellations require a minimum 3-hour notice. Failure to adhere to these guidelines will incur a £20 cancellation fee charged to the registered card.
Clients who fail to attend appointments without notice will be charged a 50% no-show fee, and repeated occurrences will result in booking restrictions.
Thank you for your understanding and cooperation. We appreciate your support in maintaining a safe and positive environment for all.
COMPLAINS PROCEEDURE
At eco VISION salon, our primary goal is to ensure that every client leaves delighted with the services they receive. However, we understand that occasionally, issues may arise. In such instances, we are committed to promptly addressing and resolving any concerns to the best of our ability.
To facilitate this process, we have established a procedure to address client dissatisfaction:
Immediate Communication: If you are unhappy with any aspect of the service, please bring it to the attention of your Stylist/Therapist at the earliest opportunity. They will attentively listen to your concerns and take necessary steps to rectify any issues.
Written Complaints: All complaints should be documented in writing via email at cs@ecovisionsalon.com. Please provide comprehensive details, including the nature of your treatment, the date and time of your appointment, and the specifics of your complaint.
Resolution Process: Upon receiving your written complaint, we will assess it thoroughly. We aim to provide a response within 48 hours, outlining the actions we will take to address your concerns and prevent similar occurrences in the future.
We are dedicated to ensuring your satisfaction and value your feedback as it enables us to continually improve our services. Thank you for entrusting us with your beauty needs.
Sincerely,
Eco vision manager